Service Agreement
By using [Company Name]'s appliance repair services and website, you agree to these terms. Please read them carefully.
1. Definitions
- "Services" means appliance repair and maintenance
- "User" means any individual/business using our services
- "Website" means [yourwebsite.com]
2. Service Scope
- Repairs limited to washing machines and refrigerators
- Service available within Hyderabad city limits
- On-site repairs subject to technician availability
3. User Responsibilities
- Provide accurate appliance information
- Ensure safe access to repair location
- Backup data in smart appliances before service
4. Payments
- Diagnostic fee: ₹200 (waived if repair approved)
- Final payment due upon service completion
- We accept cash, UPI, and credit/debit cards
5. Warranty
- 90-day labor warranty
- 1-year warranty on genuine spare parts
- Void if appliance modified by others
6. Limitations
- Not liable for pre-existing conditions
- Not responsible for data loss in smart appliances
- Maximum liability limited to service charge
7. Cancellation
- Free cancellation 2 hours before appointment
- Late cancellations incur ₹100 fee
8. Governing Law
These terms are governed by laws of India, with jurisdiction in Hyderabad, Telangana.
9. Changes to Terms
We may update these terms periodically. Continued use constitutes acceptance.
10. Contact
For questions about these terms:
- Email: legal@yourcompany.com
- Phone: +91 96538 71669
- Address: [Your Registered Office Address]
Grievance Officer: [Name]
Email: grievance@yourcompany.com
Response Time: 7 working days